Refund policy

We want you to feel good about buying from CYNQ, not anxious about it. Here's exactly how returns, replacements, and refunds work, no fine print designed to trip you up.

  1. Damaged, wrong, or defective items If what arrives is damaged, incorrect, or has a manufacturing defect, tell us within 7 days of delivery at care@cynqsuperfoods.com with your order number and a photo of the product (and the shipping label, if the box itself was damaged). Once we've verified it, we'll send a free replacement or issue a full refund, whichever you'd rather have. You won't pay for return shipping in these cases.
  2. Change of mind Because our products are consumable food supplements, we're not able to accept returns simply because you changed your mind, ordered the wrong ingredient for your goals, or didn't get on with the taste or format, once a seal is opened, we can't resell or safely re-circulate that unit, for the same hygiene reasons any food or nutrition brand can't. If a product is still sealed, unopened, and within 7 days of delivery, reach out to us and we'll look at it on a case-by-case basis.
  3. Cancellations You can cancel an order any time before it ships, just email or WhatsApp us with your order number and we'll process a full refund. Once an order has shipped, it can no longer be cancelled, though the return terms above still apply if something's genuinely wrong with it.
  4. How refunds are processed Approved refunds go back to your original payment method (card, UPI, net banking) within 5-7 business days of approval. Cash on Delivery refunds are processed via bank transfer or UPI, we'll ask for those details once your refund is approved. Depending on your bank, it can take a few extra days for the amount to actually reflect, that part is outside our control.
  5. Subscriptions If you're on a recurring Subscribe & Save order, this same policy applies to each individual shipment. Cancelling your subscription stops future charges but doesn't refund a shipment that's already gone out, unless that shipment itself qualifies under section 1 above.
  6. Getting in touch For any return, refund, or cancellation request: care@cynqsuperfoods.com. Include your order number every time, it's the fastest way for us to help you.